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Terms and Conditions of Sales


You have the following options when ordering products directly from Jena Bioscience:

  • Online ordering via our online shop (recommended) or by e-mail
  • 24 hour fax ordering
Please provide us with the following information when ordering:
  • Your name, name of institution
  • Billing and shipping address
  • PO number (if applicable)
  • Catalog number of products and quantities needed
  • Contact person and contact data for questions

Online ordering

We recommend to order via our online shop at www.jenabioscience.com . This will speed up order processing significantly.

When ordering by e-mail, please direct your orders to orders@jenabioscience.com. Please provide an official PO on your institution's letterhead.

24 hour fax ordering

24 hour fax ordering
Please send your fax order to:
+49 – 3641 – 628-5100
Please provide an official PO on your institution's letterhead.

Important Notice:
Products that have been ordered by mistake cannot be returned to Jena Bioscience. Products that are returned unrequestedly to Jena Bioscience will not be accepted, but fully charged to the customer’s account.


The standard shipping term is CPT (Incoterms 2010). Jena Bioscience decides on the shipping carrier.

Alternatively, customer may arrange shipping himself or elect a carrier of his choice, e.g. by providing his carrier account number.

In this case, products will be shipped at customer's risk and Jena Bioscience will not be liable for loss, damage or thawing of products.

Prices and Charges

Please note that the prices of products in the catalog and on our website do not include freight charges, duties, taxes or customs fees.
Freight charges will be prepaid and added to the invoice. Freight charges for online orders are indicated when you check out of the online store. If you need information on freight charges for your particular order, please contact us with all necessary information.

Jena Bioscience will not pay any duties, taxes or customs fees.

Products and prices are subject to change without notice. Current pricing will be confirmed at the time of your order. No minimum order required.

We offer free shipping of all orders worth EUR 250+ (excl. VAT) within Germany.


Invoices will be issued after your order has been shipped and will be sent to the billing address by separate mail. Invoices will not be included within the shipments. In case of partial deliveries, separate invoices will be issued after each shipment has left Jena Bioscience. You will find payment information (bank addresses and account data) on each invoice. Jena Bioscience accepts payment by:


Please send your payment checks to the following address:

Jena Bioscience GmbH
Loebstedter Strasse 71
07749 Jena

Please make sure that our invoice number and your customer number appear on the check.

Wire transfer

Please remit your payments to one of the bank accounts indicated on our invoice.

Credit card

Jena Bioscience accepts the following credit cards:

  • VISA
  • Mastercard
  • American Express

If you wish to pay by credit card, please provide the following credit card information:

  • Card number
  • Expiry date
  • Security code (VISA/Mastercard: 3 digits, to be found on your card's back side in the upper right corner of the signature field; AmEx: usually 4 digits (sometimes only three), to be found on the front side of your card above the card number)

Patent Disclaimer

Unless explicitly stated, no license or immunity under any patent is either granted or implied by the sale of any of our products. Jena Bioscience does not warrant that the resale or use of its products delivered will not infringe the claims of any patent, trademark or copyright covering the use of the product itself or its use in the operation of any process. Furthermore, the purchaser assumes all risks of patent, trademark or copyright infringement associated with any such use, combination or operation.